On Saying No and Preserving Relationships:
- The Power of a Positive No by William Ury
On Managing Difficult Conversations and Situations:
- Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen
- Staying with Conflict by Bernard Mayer
On Guiding Groups to Do Their Best Thinking Together
- Facilitator’s Guide to Participatory Decision-Making by Sam Kaner
- FacilitationXYZ– Website with high quality free resources to promote good facilitation.
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Learning Through Difference, LLC 